Bussiness Letter

Mr. Syaiful Bachtiar is a music instrumental shop owner. He is looking for a company chich
makes the guitar with good quality. Finally, he can find Mr. Yudi Ardiansah who acts as
follow up order in the guitar company, He is the local guitar producer.

Mr. Syaiful Bachtiar
I saw your advertisement on the net. I am intersted in the guitar you provide. I need an
inquiry about your products.

Mr. Yudi Ardiansah
Thank you for the email. We provide any kinds of the guitars, classics and electric guitar.Our guitar has been very well known for its sound and its solid body. Many musicians use our
guitar for their performancew. Please see the attacked document for the spesification of our
products and prices. Don't feel hesitant if you require further information.

Mr. Syaiful Bachtiar
Thanks for your reply. I think I am interested in classic guitars made of rosewood. I think
I will orderone for the sample. Can you tell me more about terms of payment?

Mr. Yudi Ardiansah
Thank your for the last email. Our terms of payment are-Order the guitar by filling out the form on the net-Transfer the money to our account number-The guitar will be directly sent to your address within 2 weeks

Mr. Syaiful Bachtiar
I am writing about the guitar I received yesterday, Its handle is broken and the sound is
bit out of tune. It's not I expect earlier

Mr. Yudi Ardiansah
We are very sorry to hear that. It was because we had just operated the new standar of
packaging.As our appreciation to bring this matter to our attention, we will change your
guitar with a new one, and we pay for the delivery sevice charge as well.

Mr. Syaiful Bachtiar
Thank you for the changing. The guitar you have sent to us is as good as exactly I expect
earlier I feel satisfied with it.